Shipping & Returns

Shipping

Allow 5-15 business days for free standard UK shipping. 

Returns Policy

We offer a 14-day return policy starting from the date you receive your order.

Customers are responsible for covering the shipping costs of their return items. We recommend using a trackable shipping service for your return. This ensures that your package arrives safely and allows you to track its progress. Please note that we cannot guarantee receipt of your returned item without tracking information.

If the item we have delivered is faulty or damaged, SAMARAH will cover the shipping costs. Otherwise the customer is responsible for returning the item. 

Returns Process

To process a return, please email: info@samarahstore.com.

If you receive a faulty, or incorrectly packed item, please email us with video and/or photo evidence.

Once we receive and inspect your return, we will email you to confirm receipt and notify you if your refund is approved. This process typically takes 3-5 days.

Exchanges

SAMARAH does not currently offer exchanges for purchased goods. If you are unhappy with your item, please request a return and purchase your preferred item from our online store separately.